This Privacy Policy explains how Pinnacle Process Group LLC ("Pinnacle," "we," "our," or "us") collects, uses, and protects information in connection with your use of our website at pinnacleprocessgroup.com (the "Site") and our related services, programs, assessments, and offerings (collectively, the "Services").
By using the Site or Services, you agree to the collection and use of information in accordance with this Policy.
We may collect information that you voluntarily provide when you:
This information may include your name and contact details, business name and description, payment-related information processed through third-party providers, and any other information you choose to share about your business challenges or goals.
When you visit the Site, we may automatically collect certain technical information including IP address, browser type and version, device type and operating system, pages visited and time spent, and date and time of access. This information is typically collected using cookies or analytics tools to help us understand how visitors use the Site and to improve user experience.
AI Assessment Data. If you participate in the RMAE™ Action Plan assessment, additional information is collected as described in this section. Please read carefully.
The Willoughby assessment tool collects the following information during your assessment session:
Assessment responses are transmitted to the Anthropic Claude API for the purpose of generating Willoughby's conversational responses during the session. Please see Section 4 for information about third-party data processors including Anthropic.
We use the information we collect for purposes including:
Information collected during the Willoughby assessment is used solely for the purpose of preparing your personalized RMAE™ Action Plan. Assessment responses are reviewed by a qualified member of the Pinnacle Process Group team. No automated system determines your assessment outcome — all interpretation is performed by a human professional.
Your assessment responses are treated as confidential business information. They will not be shared with third parties except as described in Section 4 (service providers necessary for delivery) or as required by law. Assessment responses will not be used for marketing, sold to third parties, or disclosed to other program participants.
Assessment session data is retained for the duration of your program engagement with Pinnacle Process Group and for a reasonable period thereafter to support program continuity, quality review, and legal compliance. If you wish to request deletion of your assessment data, please contact us as described in Section 7.
Access to the Willoughby assessment tool is restricted by email verification. Your authorized email address is stored in the assessment system to control access and track completion status. This data is managed by Pinnacle Process Group and is not shared beyond what is necessary for program delivery.
We do not sell your personal information.
We may share information with:
These third parties are only given access to information necessary to perform their specific functions and are expected to protect your information in accordance with their own policies and applicable law.
We may use cookies and similar technologies to collect and store information about how you interact with the Site. Cookies help us recognize your browser over time, understand which pages are most visited, and improve Site performance. You can modify your browser settings to refuse cookies, though some parts of the Site may not function properly if cookies are disabled.
The Willoughby assessment tool uses browser session storage to maintain your session state during the assessment. This data is stored locally in your browser and is cleared when your browser session ends. It is not a cookie and is not transmitted to any server independently.
We use reasonable administrative, technical, and physical safeguards to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
If you receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us at admin@pinnacleprocessgroup.com.
If you would like to request access to, correction of, or deletion of personal information we hold about you — including assessment data — please contact us at admin@pinnacleprocessgroup.com. We will review and respond to your request in accordance with applicable law and our business obligations. Note that deletion of assessment data may affect our ability to deliver program services.
The Site may contain links to third-party websites not owned or controlled by Pinnacle Process Group. This Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit, including Anthropic's privacy policy if you wish to understand how your data is handled by the Claude API.
Our Site and Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.
Our business is based in the United States. If you access the Site from outside the U.S., you acknowledge that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of the Site or Services after any changes become effective constitutes acceptance of the updated Policy.
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
admin@pinnacleprocessgroup.com
Pinnacle Process Group LLC · Longmont, Colorado · 720-336-0037